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Welcome to Crawcrook Medical Centre

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'Our Mission Statement'

Crawcrook Medical Centre is committed to delivering the best possible healthcare, in a safe and caring environment for all of its patients.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.   The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided.  This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Please Help us to help you - Don't be a DNA!

A DNA is someone who Did Not Attend an appointment at the Surgery and did not tell us beforehand.  The Doctor or Nurse were waiting, but the patient did not turn up. 

At this Practice, since April 1st 2017 - 991 patients DNA'd appointments, the equivalent of over 165 hours of clinician time.  Not only is this a waste of valuable administrative resources, it also means the number of appointments available for patients is reduced by each DNA that occurs.

During the month of October 2017 - 162 patients DNA'd appointments. 

19 patients DNA'd an appointment twice!

162 is equivalent to 5.6 days of appointments.

 

During the month of November 2017 - 151 patients DNA'd appointments.

9 patients DNA'd appointments twice, 1 patient DNA'd 3 appointments and 1 patient DNA'd 4 appointments.

151 is equivalent to 5.2 days of appointments.

On average we are losing 1 weeks worth of appointments per month due to DNA's

If you book an appointment and later find you cannot make it, please telephone and cancel so that we can offer the next patient this appointment.


To view our CQC page please CLICK HERE

(Site updated 12/12/2017)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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